Diesel Xperts Shipping

We're based in Brownsville, TX, and we're committed to getting your orders to you quickly! Here's the deal:

Fast Shipping: Orders placed by 3:30 pm CST Monday-Friday usually ship the same day.

Free Shipping: US orders over $750 qualify for FREE Economy Shipping (some exclusions apply).

Expedited Options: Need it faster? Choose Next Business Day or 2 Business Day shipping at checkout.

Signature Confirmation: To protect your order, we require a signature upon delivery.

Accurate Address: Double-check your shipping info! We're not responsible for delays or issues due to incorrect addresses.

Delivery Issues: Track your package and be available for delivery. Diesel Xperts is not liable for lost or stolen packages after delivery. Report any damage or missing items within 24 hours of delivery.

Important Notes:

Carriers don't offer money-back guarantees on shipping times, so shipping charges are non-refundable.

Saturday delivery may be available for an extra cost. Contact us for details.

Diesel Xperts Return Policy

We want you to be happy with your purchase! Here's how our return policy works:

15-Day Returns:

You can return new, unused items within 15 days of your order date. The item must be in its original packaging and condition – no installation or tampering!

Important Return Information:

Contact Us First: Before returning anything, email us at customerservice@dxpertshop.com to get a Return Merchandise Authorization (RMA) number. Include your order info, part details, and reason for return.

No Returns After 15 Days: Items returned after 15 days won't be accepted.

Complete Kits Only: If you bought a kit, you must return the entire kit, not just parts of it.

Restocking Fee: There's a 15% restocking fee for returned items (unless you're exchanging for a different product or store credit).

Shipping Costs: You're responsible for return shipping costs.

No Returns on Modified Items: Modified injectors or special orders cannot be returned.

How to Return an Item:

Get an RMA: Email us for an RMA number.

Pack it Up: Use the original packaging and a sturdy outer box to protect the item during shipping.

Ship it Back: Send the item to our Brownsville, TX address (we'll provide it when you get your RMA).

Return Processing:

We'll inspect the item when it arrives.

Once approved, your refund (minus the restocking fee and original shipping costs) will be processed within 3-5 business days.

Diesel Xperts Limited Warranty

We stand behind our products! Here's what you need to know about our warranty:

What's Covered:

This warranty covers defects in materials and workmanship on injector products you buy directly from Diesel Xperts.

What's Not Covered:

Damage from contaminated fuel or improper installation

Issues caused by tampering with or disassembling the product

Warranty Period:

Refurbished/Remanufactured Products: 6 months from the invoice date

New Products: 1 year from the invoice date

Important: The warranty is only for the original buyer and can't be transferred.

Warranty Service:

Contact Us First: If you have a problem, email us at info@dxpertshop.com to get a Warranty Claim Request Form.

Get an RMA: We'll give you an RMA number and instructions for sending the product to us. You're responsible for shipping costs to us.

Important Notes:

Proper Installation is Key: Make sure a qualified technician installs your Diesel Xperts product correctly. We're not responsible for issues due to improper installation.

Limited Liability: We're not responsible for any expenses you might have due to product problems (like labor costs, towing, etc.).

"As Is" with all Faults: Except for this warranty, we don't make any other promises about the product.

Damage Limits: We're not responsible for any injuries or damages from installing or using our products. Our maximum liability is limited to the price you paid for the product.

State Laws: This warranty gives you specific legal rights, and you might have other rights depending on your state.

Diesel Xperts Privacy Policy

Your privacy is important to us! This policy explains how we collect, use, and protect your personal information.

Information Collection:

When you visit our website, place an order, or create an account, we may collect information like your name, address, email, phone number, and business details.

Information Use:

We use your information to:

Process orders and provide customer support

Send you information about our products and services (you can opt out of marketing emails)

Improve our website and your online experience

Information Sharing:

We don't sell your personal information to third parties for marketing purposes. However, we may share it with:

Companies that help us operate our website and process orders (like payment processors)

Service providers who assist with things like fulfilling promotions and communicating with customers

Others if required by law or to protect our rights

Opting Out of Marketing:

Don't want to receive promotional emails? You can opt out by:

Emailing us at info@dxpertshop.com

Writing to us at:
Diesel Xperts
1474 W Price Rd, Unit 418
Brownsville, TX 78520

Accessing and Updating Your Information:

You can update your information by emailing us or logging into your online account.

Children's Privacy:

Our website is not intended for children under 18. We don't knowingly collect information from children.

Cookies:

We use cookies to improve your online experience. You can disable cookies in your browser settings, but this may affect website functionality.

Data Security:

We take steps to protect your information, but no website can guarantee 100% security.

Links to Other Websites:

Our website may contain links to other sites. We're not responsible for their privacy practices.

Updates to this Policy:

We may update this policy from time to time. Changes will be posted on our website.

Governing Law:

This policy is governed by the laws of the State of Texas.

Questions? Contact us! We're here to help.

Effective Date: 12/01/2024

Diesel Xperts Terms of Use

Welcome to Diesel Xperts!

These Terms of Use ("Agreement") govern your use of our website and services, including all content, features, and functionality offered by Diesel Xperts. By accessing or using our website, you agree to be bound by this Agreement. If you disagree with any part of the terms, then you may not access the website.

Using Our Website

We grant you a limited, non-exclusive, non-transferable license to use our website for personal, non-commercial purposes. You may not copy, modify, distribute, sell, or exploit any part of our website without our written permission.  

Intellectual Property

Our website and its content are protected by copyright and trademark laws. You may not use our trademarks or logos without our consent.

Links to Other Websites

Our website may contain links to third-party websites. We're not responsible for their content or privacy practices.

Disclaimer of Warranties

We provide our website and services "as is" without any warranties, express or implied. We don't guarantee that our website will be error-free or uninterrupted.

Limitation of Liability

To the maximum extent permitted by law, we're not liable for any damages arising from your use of our website or services.

Termination

We may terminate your access to our website at any time for any reason.

Governing Law

This Agreement is governed by the laws of the State of Texas.

Changes to this Agreement

We may update this Agreement from time to time. Changes will be posted on our website.

Contact Us

If you have any questions about this Agreement, please contact us at [your customer service email].

Effective Date: 12/01/2024

Diesel Xperts Disclaimer

Trademarks:

The Diesel Xperts name and logo are trademarks of M-Commerce LLC and may not be used without our permission.

Other trademarks on our website (like vehicle or parts manufacturers) are shown for identification and reference only and belong to their respective owners. We're not affiliated with or endorsed by any of these companies.